Tickets, Tolls & Towing


Toll fees

Travelers are responsible for paying all toll fees incurred during their trip. If a guest doesn't pay a toll properly, they are responsible for the toll fee, as well as an administrative. More information about fees and fines here. For all-electronic toll ways with no way to pay manually (e.g., Golden Gate Bridge), the guest needs to reimburse the owner directly or inform Rental Zimbabwe so the proper fee can be added to the trip. If the guest doesn't do so, this will result in an additional fee.

 Tickets received during a trip

The renter must pay all tickets (other than photo tickets*) for events occurring during the trip. The renter is also responsible for all parking tickets/fines received up to 24 hours after the end of the trip, if the parking ticket was due to the renter’s improper parking. The renter should notify the owner if the renter receives a ticket during their trip, and, so long as it is not a photo ticket, should pay the full cost immediately. If an owner notifies Rental Zimbabwe of a ticket received during the rental period (or during the period 24 hours thereafter), Rental Zimbabwe will promptly charge the renter for the full cost of the ticket plus any related fees. *If the ticket is for a moving violation captured by a camera, and the owner receives a ticket in the mail, Rental Zimbabwe will provide the necessary information to the owner in order to allow the owner to contest the violation and transfer the liability to the renter. While the processes to contest or transfer these tickets varies by jurisdiction, the owner typically would complete an affidavit of non-liability in order to request it be removed from their record and transferred to the renter’s. Note: Paying a “photo ticket” will often prevent an owner from being able to contest these type of tickets, so the renter must not pay these photo tickets.

Cars towed to impound lots

If an owner's car is towed to an impound lot, Rental Zimbabwe will provide the owner with all information the owner requests so the owner can retrieve the car in accordance with the requirements of the lot or related governmental entity. If the owner authorizes the renter to retrieve the car, Rental Zimbabwe may also provide the renter with all information deemed appropriate. The renter will be held responsible for all fees associated with the tow and impound.

Parking rules for street parked cars

When using street-parked cars (cars that do not have a dedicated parking space), travelers must ensure that the vehicle is parked in a space that will be legal to park in for at least twenty-four (24) hours following the end of the trip (i.e., no meters, colored curb cuts, street sweeping, time limits, etc.). If the car is ticketed or towed, the traveler is responsible for all applicable fees.