Car Use


Prohibited uses

Only Rental Zimbabwe Approved Drivers can book and drive a car during a Rental Zimbabwe trip. To be an “Approved Driver” means that the member has provided and updated all required documentation, continues to meet all Rental Zimbabwe eligibility requirements, and that the member is currently in good standing. The renter of a vehicle may allow any Approved Driver to drive the car; all drivers shall be jointly and severally liable for the trip, but the renter shall remain primarily liable. Engaging in any Prohibited Uses with a vehicle rented through Rental Zimbabwe will be grounds for fines, suspension and/or cancellation of your membership.  It will also lower the renter's liability coverage to state minimum limits or nullify coverage where allowable by applicable state law; if the owner has encouraged the engagement in a Prohibited Use, their coverage may be similarly reduced. Engaging in any Prohibited Uses will also eliminate any coverage for the renter for any claims related to physical damage.   Prohibited vehicle uses and activities include:

  • Permitting someone who is not an Approved Driver to drive a vehicle rented via Rental Zimbabwe.
  • Driving a manual transmission car without being expert in the use of clutches and manual transmissions. Note: If the drive train of a manual transmission car is damaged, the renter will be presumed to be at fault and will be held fully liable for repair of any damaged components of the car, as further detailed in our clutch policy.
  • Allowing the vehicle to be pushed or towed by anyone other than an authorized law enforcement or service vehicle.
  • Using a vehicle rented through Rental Zimbabwe
    • to tow or push anything
    • other than on paved roads (whether "off-roading", driving on unimproved roads or parking areas, or otherwise)
    • in any race, test, or competition
    • with the intention to cause damage, or with wanton, willful, or reckless disregard for safety
    • to carry persons or property for hire, such as a taxi or parcel delivery service. You may, however, use the car for business purposes, such as attending meetings and carrying associated materials.
    • unless a trip has been booked. Using vehicles without a reservation or outside your trip time constitutes unauthorized use
    • during or as part of the commission of a crime or any other illegal activity or purpose
    • while the driver is under the influence of
      • alcohol above the legal limit or
      • any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended
    • when it has been loaded beyond its rated capacity or with more passengers than the vehicle has seat belts
    • outside the 50 United States or Zimbabwe; or
    • without a valid license, or if you do not meet our Eligibility Requirements. It is your responsibility to inform us when your license is expired or suspended, or if you believe you may no longer meet our Eligibility Requirements
    • to transport any flammable, toxic, volatile, poisonous, dangerous or illegal substances
    • to transport a pet outside of a pet carrier that keeps all pet hair inside the carrier
  • Making any alterations, additions or improvements to any vehicle.
  • Smoking in the car.
  • Fueling a vehicle with an improper type of fuel.


"Verified Photo" badges

The “Verified Photo” badge on a photograph indicates that a Rental Zimbabwe professional photographer has met with the owner in person to take this photo of the car. These verified photographs serve to:

  1. Showcase the cars with high-quality images,
  2. Give travelers an accurate image of the current condition of the car, and
  3. Add another layer of trust and verification to our marketplace.

Interested in receiving professional photography for your car? Email Please note: While some Verified Photos may have been taken on unpaved surfaces, our insurance does not permit driving on unpaved surfaces, as further described in the prohibited use policy.  

Smoking policy

Travelers and their passengers are not permitted to smoke in any vehicle in the Rental Zimbabwe marketplace. We take reports of smoking very seriously. If a smoke smell is reported by the owner within 24 hours of a trip end, the renter is subject to fine and potentially removal from the community. If there is a smoke smell at the beginning of the trip, the renter should let us know via (please create a Subject line "Smoke Smell Before Trip") or via phone immediately to avoid being unfairly held responsible for the violation. If the owner smokes in their car, they must include this information in the listing, so that their prospective guest is aware of the condition. If an owner fails to do so, and the vehicle smells of smoke before the trip, the traveler can decline to take possession of the car and receive a full refund. The owner is then subject to fine and removal from the community.  

Pet policy

Pets are not allowed in cars without the owner’s explicit consent.  If an owner reports that a traveler has transported a pet without the owner's authorization, the renter will be subject to additional fees and may have their membership revoked for violating the Terms of Service.