Cancellation Policy

Cancellation policy

Last revised: August 8, 2017 TRAVELER CANCELLATION Travelers may cancel their trip through our site or mobile app, and the cancellation is effective immediately. The total amount refunded will depend on when the traveler cancels the trip, and varies by fee component (trip price, trip fee, protection fee, and if applicable, young driver fee). There are no credits/refunds issued for early returns. Trip price & trip fee

 

TIME OF CANCELLATION TRIP PRICE REFUNDED TRIP FEE REFUNDED
< 1 hour from booking trip 100% 100%
> 7 days before trip start 100% 0%
1–7 days before trip start 90% 0%
< 1 day before trip start 0% 0%

 

The trip fee is non-refundable once an hour has elapsed from the time the trip is booked (i.e. when the owner confirms the pending trip). Protection fee The protection fee is fully refunded if the trip is cancelled before it starts. Young driver fee The young driver fee is fully refunded if the trip is cancelled before it starts. OWNER CANCELLATION If an owner wishes to cancel a booked trip, they must notify the traveler via on-site messaging at least 72 hours in advance, and process the cancellation through the Rental Zimbabwe website or mobile app. The cancellation is effective immediately, and the traveler receives a complete refund. Travelers are counting on owners to provide the car, so repeated cancellations will subject the owner to removal from the marketplace. Cancelling a trip within 72 hours of the start of a trip will subject the owner to a minimum $50 fine and potential removal from the marketplace.